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How bet365live Handles Your Personal Data

Your personal data at bet365live is collected only for account operation, payment processing, and account security — not sold, not shared with third parties for marketing.

Data collected only for account useDANA, OVO, GoPay, QRIS transactions protectedNo third-party data salesAccount security encryption appliedYou may request your data at any time

Explore Lobby Read FAQ

What Data We Collect and Why

bet365live Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with bet365live, we collect the information you submit during registration — your name, email address, and contact details — alongside transaction records tied to your chosen payment method, whether that is DANA, OVO, GoPay or QRIS. We also collect device identifiers

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and session logs to keep your account secure against unauthorised access. Usage data, such as which sections of the platform you navigate, is processed in aggregate for service improvement only. We do not store your full payment credentials on our servers; DANA, OVO, GoPay and QRIS
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each handle their own authentication. Access to your data, and the specific rights you hold over it, depends on local law in your jurisdiction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to access, correct, or remove personal data linked to your account, our privacy support team is reachable around the clock.

Live Chat Available 24 hours a day, seven days a week. Start a chat from your account dashboard, state your data request clearly, and our team will open a case within minutes.

Email Support Send your data access or deletion request to our privacy address. Include your registered email and the specific data you are querying. We reply within five business days.

On-Site Contact Form Use the contact form in your account settings to submit a formal privacy request. Select the 'Data & Privacy' category so it routes directly to the right team without delay.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every layer of your account data — from registration details to payment references from DANA and OVO — is handled under the same security framework.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand page performance in aggregate. You may manage cookie preferences from your browser settings at any time without affecting your account access.

Account Security

Account credentials are stored using one-way hashing. We never store your GoPay or QRIS PINs. Two-factor authentication is available under account settings and we strongly encourage you to enable it for additional protection.

Data Retention

Transaction records, including DANA and OVO payment references, are retained for a minimum of 12 months for dispute resolution. Account registration data is kept for as long as your account remains active or as depends on local law.

Third-Party Sharing

We share your data only with payment processors — DANA, OVO, GoPay, QRIS — and with service providers who operate under data processing agreements. We do not sell your personal information to any party, ever.

Your Right to Access

You may request a full export of your personal data at any time via live chat or email. We will compile and deliver the data file to your registered email address within five business days of confirming your identity.

Right to Correction or Deletion

If any personal data we hold is inaccurate, you may ask us to correct it. You may also request deletion of non-essential data; where deletion is limited by regulation, that limitation depends on local law and we will explain it clearly.

Your Privacy Questions, Answered Directly

These are the questions we receive most often about how bet365live manages personal data, account privacy, and your rights as someone using our platform in Indonesia. If your question is not covered here, live chat is available around the clock.

We collect your name, email address, date of birth, and contact number at registration. Once you make a deposit via DANA, OVO, GoPay or QRIS, we also retain the transaction reference for account reconciliation and dispute purposes.

We share data only with payment processors such as DANA, OVO, GoPay and QRIS, and with technical service providers bound by data agreements. We do not sell or share your information with advertisers or unrelated third parties under any circumstances.

Registration data is kept for the lifetime of your account. Payment references from transactions — including DANA and QRIS records — are retained for a minimum of 12 months. After account closure, retention timelines depend on local law.

Yes. Send a data export request via live chat or our privacy email address. After we verify your identity using your registered email, we will compile your data file and deliver it within five business days.

Submit a deletion request through the on-site contact form — select the 'Data & Privacy' category. We will remove non-essential data promptly. Certain transaction and identity records may be retained where required, and that retention depends on local law.

Session cookies maintain your login state; analytics cookies track page performance in aggregate, never at individual level. You can disable non-essential cookies through your browser settings at any time without losing access to your account or wallet features.

No. We never store your GoPay PIN, QRIS key, or OVO access code on our servers. Each payment provider handles its own authentication securely. We retain only the transaction reference number required for reconciliation and dispute resolution.

How bet365live Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Information

Cookie Use

Account Security

Data Retention

Third-Party Sharing

Your Right to Access

Right to Correction or Deletion

Your Privacy Questions, Answered Directly

01 What personal data does bet365live collect when I open an account?

02 Does bet365live share my data with third parties?

03 How long does bet365live keep my personal data?

04 Can I request a copy of all the data bet365live holds about me?

05 How do I ask bet365live to delete my personal data?

06 How does bet365live use cookies, and can I turn them off?

07 Is my GoPay or QRIS payment credential stored on bet365live servers?

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