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Our terms protect you and us

When you open an account with bet365live, you're agreeing to a set of rules that govern how deposits flow through DANA, OVO, GoPay and QRIS, how withdrawals are…

Account verification requiredInstant DANA, OVO, GoPay, QRIS deposits24/7 support in English

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What our terms cover

bet365live Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms set out the contract between you and bet365live when you register, fund your account, and place bets on live casino tables, slots, or sportsbook markets. They explain your rights when withdrawing funds, how we handle account suspension, and what happens if you breach the

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agreement. Your account access and eligibility depend on local law. We require you to verify your identity before your first withdrawal, using the documents you upload during the account setup flow. Deposits via DANA, OVO, GoPay and QRIS are processed instantly in most cases; withdrawals are
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reviewed for fraud and source verification within 24 hours. If you're in Denpasar, Yogyakarta, or anywhere else in Indonesia and you hit a dispute about a transaction or account restriction, our support team is reachable through the help channel in your account lobby.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to contact us about terms questions

In-app chat Open the help icon in the lobby footer. Our English-speaking team responds within two minutes during peak hours, under five minutes off-peak.

Email support Send policy or account questions to the support email listed in your account settings. Expect a reply within 24 hours with a clear explanation of how our terms apply to your situation.

Account settings Review your terms acceptance, linked payment methods, and privacy choices in the settings panel. You can request a full policy copy or clarification on any clause directly from there.

SECURITY & YOUR DATA

How we protect your account and information

Identity verification

Before withdrawing, we ask for your ID and proof of address. This prevents fraud and meets regulatory requirements. Your documents are encrypted and retained only as long as your account is active plus 12 months.

Encryption in transit

All deposits and withdrawals through DANA, OVO, GoPay and QRIS are encrypted. Our payment gateway logs every transaction and flags unusual patterns to stop unauthorised access.

Account suspension rules

If we detect a terms breach, we may suspend your account and hold funds pending investigation. You have the right to request a reason and appeal within 14 days through support.

Cookie and tracking policy

We use cookies to track your session, remember your language preference, and detect fraud. You can disable non-essential cookies in your browser; essential ones keep your account secure.

Data retention

We keep your account history, bets, and payment records for seven years after closure. This ensures we can settle disputes and comply with financial regulation. You can request a data copy anytime.

Policy updates

We notify you via email and in-app banner when terms change. You have 30 days to review and accept the new version or request account closure. Continued play means you accept the update.

Frequently asked questions about terms and account rights

Yes. Go to account settings, select 'Close account', and confirm. Your balance will be withdrawn to your linked payment method (DANA, OVO, GoPay or QRIS) within 24 hours. Closed accounts cannot be reopened, but you can register a new account after 30 days.

Contact support immediately through the in-app chat or email. Explain your activity before the restriction. We review appeals within 24 hours. If we find an error, we'll restore your account and any held funds. If the restriction was correct, we'll explain why under our terms.

No. We only share your data with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection partners, and regulators if required by law. We do not sell, rent, or trade your personal information. Your email and ID remain confidential.

Report it to support within 30 days of the bet or deposit. We'll investigate and compare records with your payment provider. If the dispute is valid, we refund your account within 3 to 5 business days, depending on the payment method and your bank's processing time.

Absolutely. Go to account settings and select 'Download my data'. We'll email you a CSV file with every bet, deposit, withdrawal, and promotional credit within 48 hours. This file is yours to keep and use however you wish.

Minimum deposit is 10,000 IDR via DANA, OVO, GoPay or QRIS. Maximum daily withdrawal is 10,000,000 IDR per account. Limits exist to prevent fraud and comply with local financial law. Contact support if you need a temporary increase reviewed.

Yes. Whether you access bet365live via the web app in your browser or on Android or iOS, the same terms govern your account, payments, and bets. Your account login works across all devices.

Our terms protect you and us

How to contact us about terms questions

How we protect your account and information

Identity verification

Encryption in transit

Account suspension rules

Cookie and tracking policy

Data retention

Policy updates

Frequently asked questions about terms and account rights

01 Can I close my account whenever I want?

02 What if I think my account was restricted by mistake?

03 Do you sell my data to third parties?

04 What happens if I dispute a transaction?

05 Can I request a record of all my bets and deposits?

06 What are the limits on deposits and withdrawals?

07 Do your terms apply if I play on mobile or desktop?

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